This is a follow-up to last week’s post about the July 2nd Internet outage in Charleston. I met with the local Regional Channel Manager from WOW! Business, Jamison Cary. He offered additional information about the cause of the outage and shared WOW!’s actions to handle future service-affecting events.
Jamison explained the interruption occurred
On July 2, 2019 the unthinkable happens for many Internet customers in the Charleston metro area. Century Link reports that a fiber optic cable servicing parts of the southeastern United States was damaged. This affected local Internet Service Providers (ISP), WOW, Comcast, and Verizon. Customers were out of service for up to 12 hours.
It is important for businesses to protect themselves from significant Internet downtime. The obvious