Voice Solutions

I already have an on-premise PBX.

By moving to a cloud-based phone system, you no longer need to worry about your communication infrastructure’s ability to keep up with the needs of your business. There’s little to no expertise required and it provides every capability of a traditional phone system, and then some — all while reducing your costs upfront and over time. Additionally, because new features and capabilities are continuously being added without the need for a system upgrade, cloud-based phone systems won’t become obsolete in a few years.

Moving over to a new system will disrupt my business.

Thanks to the lack of hardware, installation, and setup, the implementation of a cloud-based solution is much less disruptive than a standard upgrade of an on-premise system. The switchover can be done with minimal interruption after hours. Your employees would not know of any difference, beyond the fact that they have additional tools and increased flexibility.

Moving over to a new system will adversely affect my customers.

UCaaS (Unified Communications as a Service) solutions are increasingly being recognized as more reliable than their on-premise counterparts, with geo-redundant options that ensure that failover happens immediately and without interrupting service. In the unlikely event that they experience an outage or suffer an interruption, UCaaS systems recover much quicker, with no need for IT Technicians on site to reboot and reconfigure hardware. From your customer’s perspective, there will be no interruptions. They will be able to reach you just as easily — and more reliably — than they were when you were using an on-premise system.

I don’t know anything about VoIP/UCaaS.

Trident Communications UCaaS solution works exactly as your old on-premise phone system worked. You still have access to your desk phones, and they work the same way as they always have. Additionally, the Nimbus™ mobile app and Boomea™ UC client are intuitive and easy to use, so there is no learning curve to slow down your business.

I hear of outages all the time. I can’t afford to go down.

With a UCaaS solution, outages are actually much more rare than with a premise-based system. The average cloud-based system has an uptime of 99.99% In the unlikely event of an outage, recovery happens much quicker, and the disaster recovery options are more robust and easier to implement.